Refund Policy

Website: https://luxegiftstore.com.au
Contact: luxegifts.au@gmail.com

At LuxeGiftStore, your satisfaction is our priority. We strive to ensure every product you receive is of premium quality and as described. However, if for any reason you’re not completely satisfied with your purchase, we're here to help.

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💸 Refunds & Returns

✅ Eligibility for Refund

We offer refunds on items that meet the following conditions:

• The item is damaged, defective, or not as described.

• You notify us within 7 days of receiving your order.

• The item is unused, in its original packaging, and in resellable condition.

To request a refund, please email us at luxegifts.au@gmail.com with:

• Your order number

• Clear photos of the issue

• A brief description of the problem

Once your request is approved, we’ll guide you through the next steps.

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🔁 Exchanges

We currently do not offer direct exchanges. If you'd like a different product, please return the original item (if eligible) for a refund and place a new order.

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🚚 Return Shipping

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

• We recommend using a trackable shipping method, as we cannot guarantee we’ll receive your returned item without proof.

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📦 Non-Returnable Items

Please note that the following items are non-refundable and non-returnable:

• Personalized or custom-made gifts

• Gift cards

• Sale or clearance items

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⏱ Processing Time

Once your return is received and inspected, we will notify you of the status. If approved, your refund will be processed to your original payment method within 5–10 business days.

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❓ Need Help?

For any questions or concerns regarding your order or this policy, feel free to reach out to us at:
📧 luxegifts.au@gmail.com

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Thank you for choosing LuxeGiftStore. We truly appreciate your trust and support.

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